All Good Things N More Guided By Grace — CALIFORNIA DOULA LEGAL PACK

1) CLIENT SERVICES AGREEMENT (Birth/Postpartum Doula)

Effective Date: 08/20/2025

Parties. This Client Services Agreement (the “Agreement”) is between All Good Things N More Guided By Grace (“Doula,” “we,” “us”) and [CLIENT NAME] (“Client,” “you”).

1. Scope of Services (Non‑Medical)

1.1 Non-medical support only. Doula provides educational, emotional, and physical comfort support (e.g., positioning, counter‑pressure, coping techniques, advocacy coaching). Doula does not provide medical, midwifery, nursing, or clinical care; does not diagnose, treat, prescribe, perform clinical tasks, or make medical decisions. All medical care and decisions rest with Client and Client’s licensed clinician(s).

1.2 No guarantees. Birth and postpartum are unpredictable. We do not guarantee any outcomes or a specific birth experience.

1.3 Facility rules & staff direction. In hospitals or birth centers, we comply with all facility policies and defer to clinical staff for clinical matters.

2. Scheduling; On‑Call; Backup

2.1 Estimated due window / service window. On‑call from 08/20/2025 to 08/20/2025 (the “On‑Call Window”). For inductions or scheduled procedures, Client will notify Doula of dates once set.

2.2 Backup doula. If Doula is unavailable due to illness, emergency, simultaneous births, or force majeure, Doula may arrange a vetted backup doula and will introduce them when feasible. Client may decline backup and accept a pro‑rated refund as set out in §6.

3. Client Responsibilities

3.1 Timely notice. Notify Doula at early signs of labor or when admitted. Keep phone on/charged.

3.2 Informed consent for comfort measures. Client consents to non‑medical touch/techniques and may withdraw consent at any time. Client will disclose any relevant physical considerations or limitations.

3.3 Emergency escalation. If a medical concern arises, Client agrees Doula will encourage contacting clinician(s)/911 and will step back for licensed providers to lead.

4. Communications & Technology

4.1 Response times. Outside the On‑Call Window, typical response within [X] hours; during the Window, as soon as practicable.

4.2 Electronic communications. Email/text are convenient but carry privacy risks. By contacting us electronically, you authorize us to reply the same way. For sensitive matters, request a phone call.

5. Fees; Cancellations; Refunds

5.1 Fees. Package: [] due at signing (applied to total); balance due [timing].

5.2 When fees are earned. Retainer is earned upon reserving calendar and providing prenatals/resources. Balance is earned as services are rendered.

5.3 Client cancellation. If Client cancels before the On‑Call Window: refund of any amounts paid minus [admin amount] and value of services delivered to date. If Client cancels during the Window: refund of unused portion per §6 schedule.

5.4 Doula unavailability. If Doula cannot attend the birth and no backup attends, we refund the unused portion of birth‑support fees (postpartum and prenatals delivered are still payable).

5.5 Refunds for goods. If you purchase any goods/merchandise (e.g., wraps, apparel), our store refund/exchange policy is posted at point of sale. If no policy is posted, California default rules may apply. See Website Terms §9.

5.6 Late payments. Balances unpaid more than [X] days after due date may accrue a [X%] monthly late charge (or the maximum allowed by law, if less).

6. Pro‑Rata Schedule (if birth support not provided)

• If Doula/backup is not present for labor/birth due solely to Doula’s fault: refund [X%] of the birth‑support portion.

• If Doula was available but not called or facility denied entry: no refund of the on‑call reservation portion; unused postpartum sessions are refundable/creditable at [$] per session.

• If Client chooses elective unattended/lotus/free birth and declines Doula attendance: treat as client cancellation under §5.3.

7. Photography, Recordings & Testimonials

7.1 Content creation. Doula will only photograph/record with Client’s written permission and subject to facility rules. Client grants or declines media permissions below (initial one): - [ ] Private only. No photos/recordings. - [ ] Personal sharing. Photos/recordings delivered privately to Client; no marketing use. - [ ] Marketing use consent. Client grants Doula the right to use name/initials, image, voice, and testimonial for marketing (website, social, print). Client may revoke future use by written notice; already‑published content may remain archived.

8. Placenta‑Related Services (include only if offered)

8.1 Disclosure. Evidence for benefits is inconclusive. There are contamination risks including potential exposure to pathogens. Client acknowledges receipt of risk information and facility handling instructions.

8.2 Client responsibilities. Client arranges timely release, proper storage/transport per instructions, and promptly informs us of any infection screening results relevant to safe handling.

8.3 No medical claims. We do not claim medical benefits; capsules/products are not FDA‑evaluated.

9. Lactation Education / Classes (if offered)

Non‑clinical education only. For concerns such as infant weight gain issues, suspected oral restrictions, pain, or infection, Client will seek care from credentialed clinicians (e.g., IBCLC, pediatrician).

10. Liability; Assumption of Risk; California Consumer Protections

10.1 Assumption of risk. Client understands there are inherent risks in pregnancy, labor, birth, and postpartum, including unforeseen complications.

10.2 Limitation of liability (lawful). To the fullest extent permitted by California law, each party disclaims liability for indirect, incidental, special, or consequential damages arising from this Agreement. Nothing in this Agreement limits or waives liability for fraud, willful misconduct, violation of law, or (where not permitted) gross negligence.

10.3 No waiver of non‑waivable rights. Nothing here limits any non‑waivable rights or remedies under California law.

11. Confidentiality & Privacy

11.1 Confidentiality. We keep your information confidential except with your permission or as required by law (e.g., safety risks, court order). We are generally not HIPAA “covered entities,” but we safeguard your information and follow our Privacy Policy.

11.2 Sensitive health features. If you use any reproductive/sexual‑health tracking feature we host, additional privacy rules apply (see Website Privacy Policy §5) and separate authorization may be required.

12. Dispute Resolution; Governing Law; Venue

12.1 Good‑faith resolution. The parties will first attempt good‑faith resolution via a discussion within 30 days of notice of dispute.

12.2 Governing law & venue. California law governs. Venue and exclusive jurisdiction: state and federal courts located in  Alameda, California.

13. Miscellaneous

13.1 Entire agreement; changes. This is the entire agreement. Changes must be in a signed writing (including e‑signatures).

13.2 Severability. If a provision is invalid, the remainder stays effective.

13.3 Assignment. Neither party may assign without the other’s consent, except Doula may assign to a successor in connection with a business transition with notice to Client.

14. E‑Signature Consent (UETA)

By signing electronically, the parties agree to transact electronically; e‑signatures are legally binding as handwritten signatures. You may request a paper copy at info@allgoodthingsnmore.com or info@guidedbygracedoulas.com.

Client Signature: __________________ Date: _______

Doula Signature: __________________ Date: _______

 

 

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Applies to allgoodthingsnmore.com and related online services.

A. Privacy Policy (California)

Effective Date: 08/20/2025

1. Who we are & how to contact us
All Good Things N More Guided By Grace, 1311 Park Street Unit #776 Alameda, CA 94501. Privacy questions: info@allgoodthingsnmore.com or info@guidedbygracedoulas.com; (510) 956-7311.

2. What we collect (depends on your use of the site/services): - Identifiers & contact (name, email, phone, address), account data (login/booking), communications (messages you send us). - Internet/device data (IP address, device/browser info, pages viewed, interactions) via cookies or similar tech. - Transaction data (invoices, payments through our processors; we do not store full card numbers). - Preference & service data (birth preferences you choose to share in intake forms).
- Sensitive/health data only if you use any reproductive/sexual‑health tracking or submit such data through features we host (see §5).

3. Why we collect & use data
- Provide and improve services; scheduling/booking; client communications; security and fraud prevention; analytics; marketing with your consent where required; comply with law.

4. Notice at Collection (California residents)
At or before collection, we provide a Notice at Collection summarizing categories, purposes, retention, and whether we “sell” or “share” data for cross‑context behavioral advertising. See “Your California Privacy Rights” (§6) for opt‑out and preference signals.

5. Sensitive health features we host (if applicable)
If you use a [cycle/fertility/pregnancy] log or other reproductive/sexual‑health feature on our site that we operate, we treat those entries with heightened protections. We do not use such entries for marketing; we obtain additional authorization where required; and we limit disclosures to what is permitted by law and your choices. If we do not host such features, this section does not apply.

6. Your California privacy rights & choices
- Access/Copy, Correct, Delete. Request access to, correction of, or deletion of your personal information (subject to legal exceptions).
- Opt‑Out of Sale/Sharing. If we “sell” or “share” your personal information for cross‑context behavioral advertising, you may opt out via the “Your Privacy Choices” link and by enabling a browser‑based opt‑out preference signal (Global Privacy Control). We honor valid signals in a frictionless manner.
- Limit Use of Sensitive Personal Information. If we collect sensitive personal information for non‑exempt purposes, you may request limitation to what’s reasonably necessary.
- Non‑discrimination. We won’t discriminate against you for exercising your rights.

How to exercise your rights: Use [rights request webform URL], email info@allgoodthingsnmore.com or info@guidedbygracedoulas.com, or call (510) 956-7311. We may need to verify your request. Authorized agents may submit with proof of authority.

7. Online tracking; Do Not Track; GPC
Some browsers transmit “Do Not Track” signals. Our site responds to opt‑out preference signals (such as Global Privacy Control) as a request to opt out of sale/sharing where applicable. You can also manage cookie preferences in our Cookie Settings.

8. Disclosures to service providers & others
We share personal information with service providers (hosting, email, scheduling, payment processors, analytics) under contracts restricting use to our business purposes. We may disclose information to comply with law, protect rights, or in connection with a business transfer.

9. Data retention
We retain data only as long as necessary for the purposes described, to comply with legal obligations, resolve disputes, and enforce agreements, then delete or de‑identify.

10. Security
We implement reasonable security measures appropriate to the nature of information. No method is 100% secure.

11. Children
Our services are not directed to children under 13. If you believe a child provided information, contact us to delete it.

12. Changes to this policy
We will update this policy and post the “Effective Date” above. Material changes will be highlighted.

13. Contact
Questions or requests: info@allgoodthingsnmore.com or info@guidedbygracedoulas.com | 1311 Park Street Unit #776 Alameda, CA 94501 | (510) 956-7311.

B. Cookie & Tracking Notice

When you visit our site, we and our partners may use cookies and similar tech for site operation, analytics, and (if enabled) advertising. You can manage Cookie Settings at any time. If we “sell” or “share” personal information through cookies, you can opt out via Your Privacy Choices and through a browser‑level opt‑out preference signal (e.g., GPC), which we honor.

C. Terms of Use (Website)

Effective Date: 08/20/2025

1. Who we are. All Good Things N More Guided By Grace, a California business at 1311 Park St Unit 76 Alameda, CA . Contact: info@allgoodthingsnmore.com or info@guidedbygracedoulas.com.
    

2. Acceptance. By accessing AllGoodThingsNMore.com, you agree to these Terms and our Privacy Policy.
    

3. Non‑medical information. Site content is informational/educational only and not medical advice or a substitute for clinician care.
    

4. User conduct. Don’t misuse the site (no unlawful, harmful, infringing, or disruptive activities).
    

5. IP & license. We and our licensors own site content. You get a limited, revocable, non‑exclusive license to use the site for personal, non‑commercial purposes.
    

6. User content & testimonials. If you submit reviews, photos, or testimonials, you grant us a license to display them per any Model/Media Release you executed. You represent you have rights to what you submit and that it’s truthful.
    

7. Third‑party links/tools. We aren’t responsible for third‑party sites/services.
    

8. Automatic renewals (only if you sell subscriptions/memberships). If you enroll in a subscription that auto‑renews, we will present the renewal terms clearly and conspicuously before purchase, obtain your affirmative consent, send a confirming acknowledgment with cancellation details, and provide easy cancellation (including online for online signups and in the same medium you used to enroll). Renewal charges occur unless you cancel as described.
    

9. Refunds for goods. Our refund/exchange policy for goods is disclosed at the point of sale and on our site. If no policy is posted, California default rules may apply (e.g., certain returns within 7 days with a receipt, subject to exceptions).
    

10. Accessibility. See our Accessibility Statement. If you need an accommodation or encounter a barrier, contact us at privacy@allgoodthingsnmore.com.
     

11. Disclaimer; limitation of liability. The site is provided “as is.” To the fullest extent permitted by law, we disclaim implied warranties. We do not exclude or limit liability for fraud, willful misconduct, or other non‑waivable rights. We aren’t liable for indirect or consequential damages.
     

12. Governing law & venue. California law; courts in Alameda, California.

D. Accessibility Statement (Web)

We are committed to providing an accessible website and aim for WCAG 2.1 AA conformance. We regularly test and remediate. If you experience difficulty, please contact [ACCESS EMAIL] or (510) 956-7311. We will work to provide the information you seek and improve our site.

E. Model/Media & Testimonial Release (Website/Marketing)

Optional check‑box language for forms:

By checking this box and submitting, I grant All Good Things N More Guided By Grace permission to use my name/initials, testimonial, and image/likeness/voice in marketing materials (website, social media, print). I understand I may revoke this permission for future uses by written notice to info@allgoodthingsnmore.com or info@guidedbygracedoulas.com. I confirm I am at least 18 and have authority to grant this permission (or am the parent/guardian for a minor).

3) OPTIONAL: MEDI‑CAL DOULA PROGRAM ADDENDUM

If Doula participates in California’s Medi‑Cal Doula benefit: - Doula meets program qualification (training or experience pathway), maintains adult/infant CPR, completes HIPAA training, holds required business licenses/tax registrations, and is enrolled via PAVE. - Client authorizes release of necessary service documentation to Medi‑Cal/health plan solely for eligibility, authorization, treatment, payment, and operations. - Client understands certain visit counts, documentation, and service limitations may apply per program policy.

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Non‑Medical Disclaimer (footer): “All Good Things N More Guided By Grace provides non‑medical doula support and education. We do not practice medicine, midwifery, or nursing and do not diagnose, treat, or prescribe. Always consult your licensed healthcare professional.”

Your Privacy Choices Link (if selling/sharing PI): Add a footer link labeled “Your Privacy Choices” leading to your opt‑out page and explain that you honor Global Privacy Control signals.

Cookie Banner (short): “We use cookies to run our site and for analytics (and, if enabled, ads). Manage your preferences in Cookie Settings. If applicable, opt out of sale/sharing in Your Privacy Choices. We honor Global Privacy Control signals.”

Accessibility Footnote: “Need an accommodation or found a barrier? Contact [ACCESS EMAIL] or (510) 956-7311.”

5) VERSION HISTORY

• v1.0 (Draft) — 08/20/2025: Initial California‑focused pack created.

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6) Doul aDesk App Add‑On —

A. B2B Terms of Service (SaaS)

Effective Date: 08/20/2025

1. Parties & Scope. These Terms govern access to and use of DoulaDesk (the “Service”) provided by [COMPANY NAME] to professional end users (“Customer”) for administrative/practice‑management purposes. The Service is not a clinical decision support tool and does not provide medical advice.

2. Accounts & Acceptable Use. Customer is responsible for its users’ activity. No unlawful content; no PHI upload unless Customer has confirmed an appropriate legal basis and the parties have executed any required addenda (see §10–§12).

3. Service Levels; Support. Describe uptime target [e.g., 99.5% monthly], support hours, maintenance windows, and incident escalation channels.

4. Fees; Taxes; Renewals. If offered as a subscription to other doulas, disclose Auto‑Renewal terms clearly and conspicuously, obtain affirmative consent before charging, send post‑purchase acknowledgment with cancellation info, and offer easy online cancellation for online signups. (See Website Terms §8.)

5. Customer Data & Ownership. Customer retains all rights to data it submits. Provider may process such data only to deliver and secure the Service, or as otherwise permitted in the Data Processing Addendum (DPA).

6. Intellectual Property. Provider owns the Service, software, and documentation. Limited, revocable license granted to Customer.

7. Compliance & Non‑Medical Use. Customer agrees it will not rely on the Service for clinical decisions or emergencies. Provider makes no representation that use of the Service satisfies any clinical documentation, licensure, or payer rule unless expressly stated.

8. Security. Provider will implement reasonable security appropriate to the nature of information (role‑based access, encryption in transit/rest, MFA options, vulnerability management, logging, backups). Security Exhibit lists technical/organizational measures.

9. Privacy & Tracking. If Provider “sells” or “shares” personal information through online tracking, Provider will provide required notices and opt‑outs and will honor Global Privacy Control (GPC) signals. See Privacy Policy.

10. CPRA Roles (Service Provider vs. Business). When processing Customer Personal Information on Customer’s documented instructions, Provider acts as a service provider/contractor under California law and will not sell/share such information, will not combine it with data from other clients except as allowed by law (e.g., security/analytics), and will assist with consumer requests that Customer directs.

11. CMIA / Sensitive Health Features. If Customer enables modules that collect reproductive/sexual‑health or other sensitive services information, Provider will (a) apply heightened protections; (b) segregate such data; and (c) enter any additional state‑law addendum required (e.g., CMIA‑specific Addendum). If Customer does not enable such modules, this section does not apply.

12. HIPAA (if applicable). The parties will execute a Business Associate Agreement (BAA) only if Customer is a HIPAA‑covered entity or business associate and configures the Service to store/transmit PHI. The base Service is not intended for PHI unless the BAA is executed and HIPAA settings are enabled.

13. Incident Response & Breach Notice. Provider will promptly investigate security incidents and notify affected Customers without undue delay, including information required by California law and any applicable program rules.

14. Lawful Limitations of Liability. Neither party is liable for indirect, incidental, special, or consequential damages, except this does not limit liability where such limitations are prohibited by California Civil Code (e.g., no limitation for fraud, willful misconduct, or violations of law). Cap: fees paid in the [12] months preceding the claim, excluding Customer’s payment obligations and data‑export assistance.

15. Data Export & Termination. On termination, Customer may export its data within [30–60] days in [CSV/JSON/PDF] formats. Provider will delete or de‑identify Customer data thereafter, subject to legal retention.

16. Governing Law; Venue. California law; venue in Alameda, California.

B. Privacy Policy Add‑On for the App (California)

Add this to your main Privacy Policy (or host a separate App Privacy Policy):

• Notice at Collection. At sign‑up/onboarding (web/app) disclose categories, purposes, retention, whether data is sold/shared, and link to rights.

• Opt‑Out Links & GPC. If any sale/share occurs (e.g., through adtech), display “Your Privacy Choices” and honor GPC signals. If there is no sale/share, state that and still provide cookie settings.

• Service Provider Mode. For Customer‑submitted data, state that you act as a service provider/contractor and process only per Customer’s instructions.

• Sensitive Modules. If reproductive/sexual‑health tracking is enabled, describe enhanced controls, segregation, and limited uses; obtain separate authorization if required.

• Consumer Rights (CA). Describe access, correction, deletion, opt‑out of sale/share, limit use of sensitive PI, and appeals (if offered). Provide request channels and verification steps. State non‑discrimination.

• Security & Breach. Summarize safeguards and your incident notification approach.

C. CPRA Service‑Provider Data Processing Addendum (DPA) — Short Form

Applies when Provider processes personal information on behalf of Customer.

1. Permitted Purpose. Provider processes Customer Personal Information solely to provide, maintain, secure, and support the Service, and as otherwise instructed in writing by Customer.

2. No Sale/Share. Provider shall not sell or share Customer Personal Information, nor retain, use, or disclose it outside the contract’s business purposes.

3. Combining Data. Provider shall not combine Customer Personal Information with personal information from other sources except as permitted by law for detecting security incidents, protecting against malicious or illegal activity, debugging, or to comply with law.

4. Sub‑processors. Provider may engage sub‑processors subject to written contracts imposing like obligations; Provider remains liable. Maintain an online list and offer email notice of material changes.

5. Assistance. Provider will reasonably assist Customer with consumer rights requests that Customer directs, and with security and privacy assessments relevant to the Service.

6. Deletion/Return. At termination, delete or return Customer Personal Information as Customer directs, unless retention is required by law.

7. Audits. Upon reasonable notice, Provider will furnish summaries of independent audits/assessments (e.g., SOC 2 report or security questionnaire) and allow further review where reasonably necessary and subject to confidentiality.

8. Cross‑border Transfers. Describe geographic hosting and any transfer mechanisms.

9. Security Measures. Provider will implement and maintain the technical and organizational measures listed in the Security Exhibit.

D. HIPAA Business Associate Agreement (BAA) — Stub (use only if needed)

• Permitted Uses/Disclosures. Business Associate may use/disclose PHI solely to perform the Service for Customer and as required by law.

• Safeguards. Implement administrative, physical, and technical safeguards under 45 C.F.R. §164.308–312; report security incidents and breaches without undue delay; execute sub‑BAAs with downstream vendors.

• Minimum Necessary, Access, Amendment, Accounting. Support HIPAA rights requests routed through Customer.

• Termination. Return or destroy PHI, if feasible; otherwise continue protections.

E. Security Exhibit (summary)

• Access Controls & Authentication (unique IDs, strong auth, MFA available, role‑based access, least privilege).

• Encryption (TLS in transit; disk‑level encryption at rest).

• Network & App Security (firewalls, patching, code review, secure SDLC, vulnerability scanning, periodic penetration testing).

• Logging & Monitoring (audit logs, anomaly detection, incident response runbooks).

• Backups & DR (regular backups, tested restoration, RTO/RPO targets).

• Vendor Risk (due diligence and contractual flow‑downs for sub‑processors).

• Data Retention & Deletion (documented retention schedule; secure deletion).

7) Medi‑Cal Doula Program Addendum — Expanded

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1. Program Participation. Doula represents that they: (a) are 18+; (b) maintain adult/infant CPR; (c) completed HIPAA training; and (d) meet either Training Pathway (≥16 hours across specified topics and participation in 3 births) or Experience Pathway (e.g., ≥5 years within last 7 years with supporting letters), and are enrolled via PAVE.

2. Authorization & Documentation. Client acknowledges Medi‑Cal and managed‑care plan administrative requirements (e.g., member eligibility, recommendation forms where applicable, service documentation including dates, times, duration, and content of visits).

3. Covered Services & Limits. Client understands service categories and typical visit limits under the program (prenatal, labor/birth support, postpartum, extended postpartum; support related to miscarriage/abortion), as may be updated by DHCS or the plan.

4. Coordination with Managed Care Plans (MCPs). Doula may coordinate with the Client’s plan for referrals/authorizations and to submit required documentation for payment.

5. No Balance Billing for Covered Services. For services paid by Medi‑Cal or an MCP, Doula will not balance‑bill the Client beyond allowed cost‑sharing, if any. Client may elect private‑pay add‑ons (non‑covered services) under a separate agreement.

6. Privacy. Client authorizes disclosure of necessary information to DHCS/MCP solely for treatment, payment, and health‑care operations. Non‑covered marketing/sale uses are prohibited without authorization.

7. Program Changes. Rates, visit counts, and administrative requirements may change by law or DHCS policy; the parties agree to follow current rules.

[Signature lines not repeated here if already included in the Agreement.]